Terms and Conditions

IZISTEP – Natural Living s.r.o
nám. T. G. Masaryka 588
760 01 Zlín
Czech Republic
IČ: 07218541
Led by the Municipal Court in Prague, section C, file 296978
Contact person: Simona Pekolj
info@izistep.com
+420 722 725 853

1. Introductory provisions

1.1 These Business Terms and Conditions (hereinafter referred to as the “Business Terms”) of the IZISTEP – Natural Living s.r.o, nám.T.G. Masaryka 588, 760 01 Zlín, IČ: 07218541, registered under file number C 296978 in the register kept at the Municipal Court in Prague (hereinafter referred to as the “Seller”) are regulated in accordance with Section 1751, paragraph 1 of Act No. 89/2012 Coll. (hereinafter referred to as the “Civil Code”) the mutual rights and obligations of the parties arising out of or in connection with the purchase contract (hereinafter referred to as the “Purchase Agreement”) concluded between the Seller and another individual (“Buyer”) through the Internet shop IZISTEP – Natural Living. The e-shop is operated by the seller on a web site located at www.izistep.com (hereinafter referred to as the “website”) through the web interface (hereinafter referred to as the “web interface of the store”).
1.2 Provisions derogating from the terms and conditions may be negotiated in the Purchase Agreement. Distinctive arrangements in the sales contract take precedence over the provisions of theTterms and Conditions.
1.3 The Terms of Business Terms and Conditions are an integral part of the Purchase Agreement. The Purchase Agreement and the Business Terms and Conditions are prepared in the Czech and English languages. The purchase contract can be concluded in the Czech language.
1.4 The Seller may change or add the wording of the terms and conditions. This provision is without prejudice to the rights and obligations arising during the period of validity of the previous version of the terms and conditions.

2. User account

2.1 Buyers can access their user interface on the basis of a buyer’s web site.
2.2 Purchaser may make a Purchase Order (hereinafter referred to as a “User Account”) from its User Interface. The buyer can also order goods without registration directly from the web interface of the store.
2.3 When registering on a website and when ordering goods, the buyer is obligated to indicate correctly and truthfully all data. The details given in the user account are obligatory for the buyer to update upon any change. Data provided by buyers in the user account and when ordering the goods are considered by the seller to be correct.
2.4 Access to the user account is secured by user name and password. Buyer is required to maintain confidentiality regarding the information necessary to access his / her user account.
2.5 The Purchaser is not entitled to allow the use of the User Account to third parties.
2.6 Seller may cancel the user account, especially if the buyer does not use his user account for a long period of time, or if the buyer violates his obligations under the purchase contract (including business terms).
2.7 The Purchaser acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the hardware and software of the Seller, maintenance of hardware and software of third parties.

3. Conclusion of the purchase contract

3.1 All presentations of the goods placed in the web interface of the shop are informative and the seller is not obliged to conclude a purchase contract for these goods. Section 1732 (2) of the Civil Code does not apply.
3.2 The web interface of the shop contains information about the goods, including the indication of the prices of the individual goods and the costs of returning the goods if these goods can not be returned by their normal postal route. Goods prices are quoted including value added tax and all related fees. Product prices remain valid for as long as they are displayed in the web interface of the store. This provision does not limit the seller’s ability to conclude a purchase contract for individually negotiated terms.
3.3. The web interface allows you to view the sale price in CZK and EUR. The amount in EUR is only indicative and the buyer pays the goods in the default currency. The amount in CZK is also displayed when the order is recapitulated at the cashier.
3.4 The web interface of the store also contains information on the costs associated with packing and delivery of goods. Information on the costs associated with the packaging and delivery of the goods listed in the web interface of the trade is valid only in cases when the goods are delivered within the territory of the Czech Republic.
3.5 In order to order the goods, the buyer will fill in the order form in the web interface of the store. The order form contains, in particular, information about:
3.5.1 ordered goods (the ordered goods “put” the buyer into the electronic shopping cart of the web interface of the shop),
3.5.2 the method of payment of the purchase price of the goods, details of the required method of delivery of the ordered goods and
3.5.3 information on the costs associated with the supply of the Goods (collectively referred to as the “Order”).
3.6 Before sending the order to the seller, the buyer is allowed to check and modify the data that the buyer has placed in the order, also with regard to the buyer’s ability to detect and correct the errors that occurred when entering the data into the order. The order is sent by the buyer to the seller by clicking the “Order” button. The data listed in the order they are deemed correct by the seller. On receipt of the order, the Seller will acknowledge receipt of the receipt to the buyer by e-mail, to the buyer’s email address listed in the user account or in the order (hereinafter referred to as the “buyer’s electronic address”).
3.7 The Seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), to ask the buyer for additional confirmation of the order (for example, in writing or by telephone).
3.8 The contractual relationship between the seller and the buyer is the delivery of the order (acceptance), which is sent to the buyer by e-mail to the buyer’s e-mail address.
3.9 The Buyer agrees to use remote means of communication when concluding the Purchase Agreement. Costs incurred by the buyer when using remote means of communication in connection with the conclusion of a purchase contract (costs of Internet connection, telephone call costs) are borne by the buyer himself, which does not differ from the basic rate.

4. Price of goods and payment conditions

4.1 The Purchaser may pay the Buyer’s cost of goods and any costs associated with the delivery of goods under the Purchase Agreement in the following ways:
4.1.1 by wire transfer to Seller’s account No. 284421666/0300 with ČSOB (hereinafter referred to as the “Seller Account”);
4.1.2 non-cash via the GoPay payment system;
4.1.3 non-cash by credit card;
4.2 Together with the purchase price, the buyer is also required to pay the seller the costs associated with the packaging and delivery of the goods at the agreed rate. Unless otherwise specified, the purchase price and the costs associated with the delivery of the goods are further understood.
4.3 The seller does not ask the buyer for a deposit or other similar payment. This is without prejudice to the provisions of Article 4.6 of the Terms of Business regarding the obligation to pay the purchase price of the goods in advance.
4.4 In the case of non-cash payment, the Buyer is obliged to pay the purchase price of the goods together with the variable payment symbol. In the case of non-cash payment, the purchaser’s obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller’s account.
4.5 The Seller is entitled, in particular if the Purchaser does not receive an additional confirmation of the order (Article 3.6), require payment of the entire purchase price before the goods are dispatched to the Purchaser. Paragraph 2119 (1) of the Civil Code does not apply.
4.6 Any discounts on the price of the goods provided by the seller to the buyer can not be combined. The Seller is entitled, in particular, in the event that the buyer does not receive an additional confirmation of the order (Article 3.6), request the payment of the full purchase price before the goods are dispatched to the buyer. Paragraph 2119 (1) of the Civil Code does not apply.
4.7 If it is customary in the course of trade or if it is stipulated by generally binding legal regulations, the seller shall issue a tax document – invoice to the Buyer in respect of payments made under the Purchase Contract. The seller is a value added tax payer. The invoice will be issued by the seller to the buyer after payment of the price of the goods and will be sent in electronic form to the buyer’s electronic address.

5. Withdrawal from the buyer’s contract

5.1 The Purchaser acknowledges that, according to the provisions of Section 1837 of the Civil Code, it is not possible, inter alia, to withdraw from the purchase contract for the supply of goods which has been adjusted according to the buyer’s or his person’s wish, from the purchase contract for the delivery of perishable goods goods which have been irreversibly mixed with other goods after the delivery of the goods in a sealed package which the consumer has removed from the packaging and for hygienic reasons it can not be returned and from the purchase contract for the supply of a sound or image record or a computer program, their original packaging.
5.2 If the case referred to in Article 5.1 is not the case, or in another case where the purchase contract can not be withdrawn, the buyer has the right to withdraw from the purchase contract in accordance with Section 1829 (1) of the Civil Code, up to fourteen (14) days after the receipt of the goods, where, in the case of several types of goods or the delivery of several parts of the purchase contract, this period runs from the date of the last delivery of the goods. The withdrawal from the sales contract must be sent to the seller within the time limit specified in the previous sentence. Withdrawal from the sales contract can be sent by the buyer to the seller’s e-mail address info@izistep.com.
5.3 In the event of withdrawal from the Purchase Contract in accordance with Article 5.2 of the Business Terms, the Purchase Contract shall be canceled from the outset. Goods must be returned to the seller in the original condition, must not be used or worn or damaged. Goods must be sent along with a notice of withdrawal and a proof of payment. Goods must be returned to the seller within 14 (four) days of withdrawal. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with the return of the goods to the seller, even if the goods can not be returned by their normal postal route.
5.4 In the event of withdrawal under Article 5.2 of the Terms and Conditions, the Seller shall return the funds received from the Buyer within 14 (fourteen) days of withdrawal from the Purchase Agreement in the same manner as the Seller has accepted from the Purchaser. The seller is also entitled to return the performance provided by the buyer upon returning the goods to the buyer or otherwise, provided that the purchaser agrees to do so without incurring additional costs to the buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods.
5.5 The Seller shall have the right to indemnify the Buyer for a refund of the purchase price unilaterally.
5.6 Upon receipt of the goods by the buyer, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller shall return the purchase price to the buyer without undue delay, by credit card to the buyer’s account.
5.7 If a gift is provided to the buyer together with the goods, the gift agreement between the seller and the buyer is concluded with the condition that the buyer withdraws from the purchase contract, the gift agreement shall cease to be effective and the buyer shall return the goods to the seller also provided gift.

6. Transport and supply of goods

6.1 If the mode of transportation is agreed upon by a buyer’s special request, the buyer bears the risk and any additional costs associated with this mode of transport.
6.2 If the seller is obliged to deliver the goods in the place specified by the Purchaser in the order, according to the purchase contract, the buyer is obliged to take over the goods upon delivery. Goods in stock are shipped for shipping at the latest within five (5) business days. In case the seller will not be able to deliver the goods within the specified deadline, he will immediately inform the buyer of the replacement date. If, for objective reasons, the seller can not deliver the goods, he will immediately inform the Buyer of this fact and return the Purchased Purchase Prize to the Purchaser within seven (7) business days.
6.3 If, for reasons of buyer’s need, it is necessary to deliver the goods repeatedly or in a manner other than that stated in the order, the buyer is obliged to pay the costs associated with the repeated delivery of the goods, respectively. costs associated with another delivery method.
6.4 When the goods are taken over from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the case of any defects, to notify the carrier without undue delay. In the event of a violation of the packaging indicating unauthorized entry into the consignment, Buyer is not required to take delivery of the consignment from the carrier.
6.5 Other parties’ rights and obligations in the carriage of goods may alter the Seller’s special delivery terms when the seller is issued.

7. Rights of fault fulfillment

7.1 The rights and obligations of contractors regarding defective performance rights are governed by applicable generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).
7.2 The seller is liable to the buyer that the goods are not defective upon takeover. In particular, the seller replies to the buyer that at the time the buyer took over the goods:
7.2.1. The goods have properties that the parties have negotiated and, in the absence of an arrangement, possess such characteristics as the seller or the manufacturer has described or which the buyer expects with regard to the nature of the goods and the advertising they make,
7.2.2. The goods are fit for the purpose which the seller indicates or to which goods of this type are normally used,
7.2.3 the goods correspond to the quality or performance of the agreed sample or original if the quality or design has been determined according to the agreed sample or original,
7.2.4 the goods are in the appropriate quantity, degree or weight and
7.2.5 the goods comply with legal requirements.
7.3 The buyer notes that custom-made goods have the character of a handmade product and as such individual pieces may differ both from each other and from the photograph shown on the product. The photographs are illustrative. Changes may result in differences in color, shape, and size. However, the product satisfies the use for which it was intended and the differentiation can not be accepted as a claimable defect. The goods are covered by a warranty period corresponding to their nature. The guarantee period is indicated on the product packaging (for cosmetic products, the date of use or minimum durability is indicated by “Best before …”).
7.4 The provisions of Article 7.2 of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which a lower price has been agreed for wear and tear of the goods caused by their normal use, takeover by buyers, or if it results from the nature of the goods.
7.5. The buyer notes that, in view of the nature of the goods sold (cosmetic products), the goods must be stored at temperatures between 5 ° C and 20 ° C, and the products must not be exposed to direct sunlight or frost. Seller is not responsible for quality defects caused by inappropriate storage by buyers.

8. Other rights and obligations of the contracting parties

8.1 Buyer acquires ownership of the goods by paying the full purchase price of the goods.
8.2 The Seller is not bound by any Code of Conduct in relation to the Purchaser within the meaning of Section 1826 (1) e) the Civil Code.
8.3 Out-of-court complaint handling of consumers is provided by the seller via the electronic address info@izistep.com. Buyer information will be sent to the buyer’s electronic address.
8.4 The Seller is authorized to sell goods on the basis of a trade license. The trade license is carried out within the scope of its competence by the relevant Trade Licensing Office. Supervision of the area of personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection exercises, among other things, the supervision of the observance of Act No. 634/1992 Coll., On Consumer Protection, as amended.
8.5 The buyer hereby takes on the risk of changing the circumstances within the meaning of Section 1765 (2) of the Civil Code.

9. Protection of personal data and sending business documents

9.1 The protection of the buyer’s or any other user’s personal website and the terms and conditions for sending business communications are governed by the personal data handling rules of the current full text available here.

10. Cookies

10.1 The so-called cookies are used on the website. The rules for using them, as well as a way to disable their use, are available here.

11. Delivery

11.1 Unless otherwise agreed, all correspondence relating to the Purchase Agreement shall be delivered to the other Party in writing, by e-mail, in person or by registered postal service provider (at the option of the sender). The buyer is delivered to an email address in his user account.

12 Final provisions

12.1 If a relationship based on a sales contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. This does not affect the consumer’s rights under generally binding legal regulations.
12.2 If any provision of the Business Terms and Conditions is invalid or ineffective, or becomes a provision, the provision of which makes the invalid provision as close as possible, instead of invalid clauses. The invalidity or ineffectiveness of one provision is without prejudice to the validity of the other provisions.
12.3 The Purchase Contract, including the Terms and Conditions, is archived by the Seller in electronic form and is not accessible.
12.4 Contact details of the seller: nám. T.G Masaryka 588, 760 01 Zlín, e-mail address info@izistep.com, phone +420 722 725 853.